Returns Policy
At SINGULAAR we strive to offer you products of the highest quality and in line with our values of sustainability and conscious consumption. However, we understand that sometimes a product does not quite meet your expectations. For such cases, we have developed a straightforward returns policy that offers you flexibility while reflecting our commitment to environmental protection.
Returns process
To return an item to SINGULAAR, please follow these steps:
1. Send email: Start the process by sending us an email to info@singulaar.de. Please include your order number so that we can quickly assign your request.
2. Internal processing: After we receive your email, we will process your return request internally.
3. Return label: As soon as your return request has been processed, we will send you a transport label by email. This label is required to return the package and ensures that you do not incur any additional costs.
4. Attach the label: Print out the transport label and stick it clearly visible on the transport box. Make sure old shipping labels are removed or completely covered.
5. Send the package: Then take the package to a post office or DHL branch near you. The package will be received there and sent back to us.
Return deadline
You have the right to cancel your purchase within 14 days of receipt of delivery without giving any reason. The period of 14 days begins on the day on which you or a third person named by you who is not the carrier takes possession of the last goods.
condition of goods
To initiate a return, the shoes must be unworn, undamaged and free of any kinks or visible wear. We ask that you return the shoes in the original packaging to ensure a safe and environmentally friendly return.
Pack the shoes carefully: Please ensure that the shoes are returned in the original packaging along with all accompanying materials received.
refund
After we have received and checked the returned goods, we will refund the purchase price within 14 days. The refund will be made to the original payment method.
Exceptions
Please note that certain products may be non-returnable. This includes products that were made to customer specifications or are clearly tailored to personal needs.